Privacy Policy

Last updated: August 27, 2026

TerriWeCare ("TerriWeCare", "we", "us") operates terriwecare.com and provides janitorial and commercial cleaning services. This Privacy Policy explains what information we collect, why we collect it, and the choices you have. It applies to this website and to the information we handle while quoting and delivering services.

1. Information we collect

Information you give us

• Contact and quote details — name, company, email address, phone number, facility address, facility type, approximate square footage, requested cleaning frequency, and anything you write in the message field.
• Account information — billing contacts, purchase order or account references, and site access instructions provided once a service agreement begins.
• Correspondence — emails, service requests, complaints, and notes from walkthroughs or inspections.

Information collected automatically

• Usage data — IP address, browser type, device type, pages viewed, referring page, and timestamps, recorded by our web server and any analytics tools we use.
• Cookies and similar technologies — small files used to keep the site working correctly and to understand which pages are visited. See section 6.

We do not knowingly collect sensitive personal information through this website, and we ask that you do not include it in the message field.

2. How we use information

• To respond to quote requests, schedule walkthroughs, and prepare a scope of work.
• To deliver, schedule, supervise, and invoice cleaning services.
• To communicate about service changes, missed visits, supply restocking, and account matters.
• To maintain security, including access logs and key or fob custody records.
• To improve the website and understand which services visitors are looking for.
• To meet legal, tax, insurance, and record-keeping obligations.

We do not sell personal information, and we do not rent or trade contact lists.

3. Legal bases and consent

Where required by law, we rely on your consent (for example, marketing email you opt into), the performance of a contract (delivering the services you engaged us for), our legitimate business interests (running and securing the business), or compliance with a legal obligation.

4. Sharing information

We share information only where it is needed to run the service:

• Service providers — hosting, email, scheduling, accounting, and payment processing vendors who handle information on our behalf under confidentiality obligations.
• Personnel — the supervisors and assigned cleaning staff who need site access details to perform the work.
• Property parties — building management or landlords, where your access rules or agreement require it.
• Legal — where disclosure is required by law, court order, or to establish or defend legal claims, or to protect the safety of people or property.
• Business transfer — in connection with a merger, acquisition, or sale of assets, subject to this policy.

5. Data retention

We keep quote enquiries for as long as needed to follow up and for a reasonable period afterward. Records tied to an active or past service agreement — contracts, scopes, invoices, incident reports, and access logs — are kept for as long as the law, our insurers, and our accountants require. When information is no longer needed, it is deleted or anonymized.

6. Cookies

The site uses cookies that are necessary for it to function and may use analytics cookies to count visits and see which pages are used. You can block or delete cookies through your browser settings; necessary cookies are required for parts of the site to work correctly, and blocking them may affect functionality.

7. Your choices and rights

• Access and correction — request a copy of the personal information we hold about you, or ask us to correct it if it is wrong.
• Deletion — ask us to delete information we no longer have a legal or contractual reason to keep.
• Marketing — unsubscribe from marketing email at any time using the link in the message or by emailing us. Service and billing messages will continue while your account is active.
• State privacy rights — residents of certain U.S. states, including California, may have additional rights over their personal information, including the right to know what is collected and to opt out of any sale or sharing. We do not sell personal information.

To exercise any of these, email us. We may need to verify your identity before we act on a request.

8. Security

We use administrative, technical, and physical safeguards appropriate to the information we hold, including restricted access to client records and documented handling of keys, fobs, and alarm codes. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Third-party links

This site may link to other websites. We are not responsible for their content or privacy practices, and we encourage you to read their policies before providing information to them.

10. Children

Our services are sold to businesses. The website is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has provided information to us, contact us and we will delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. The revised version takes effect when posted here, and the "last updated" date above will change. Material changes affecting active clients will also be communicated directly.

Contact us about this policy

Questions about this document can be sent to info@terriwecare.com or raised with your account manager. Written notices may also be sent to the mailing address listed on your service agreement.