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TerriWeCare

Terms & Conditions

The rules that apply to this website and to our cleaning agreements — scope, scheduling, payment, liability, and termination.

Last updated: August 27, 2026

These Terms & Conditions govern your use of terriwecare.com and, where a separate service agreement does not say otherwise, the janitorial and commercial cleaning services provided by TerriWeCare. By using this website or engaging our services, you agree to them. If you do not agree, please do not use the site.

1. Definitions

"TerriWeCare", "we", or "us" means the business operating terriwecare.com. "Client" or "you" means the business or person requesting or receiving services. "Services" means the janitorial and commercial cleaning work described in an accepted quote or scope of work. "Scope of work" means the written document listing the areas, tasks, and frequencies agreed for a facility.

2. Website use

  • The site is provided for information and for requesting quotes. Do not use it to transmit unlawful, harmful, or misleading content, or to attempt to gain unauthorized access to our systems.
  • Content on this site, including text, layout, graphics, and the TerriWeCare name and marks, belongs to us or our licensors and may not be copied or reused without written permission.
  • We may change, suspend, or withdraw any part of the site without notice.

3. Quotes and agreements

  • Quotes are based on the walkthrough and the information you provide, and are valid for 30 days unless stated otherwise.
  • A binding agreement begins when you accept a quote in writing or when services start, whichever is earlier.
  • The written scope of work defines what is included. Work outside it is quoted separately before it is performed.
  • If the facility differs materially from what was described — larger area, different floor types, heavier soiling, additional restrooms — we will revise the quote before proceeding.

4. Scheduling and site access

  • You are responsible for providing safe, lawful access to the facility at the agreed times, including keys, fobs, codes, parking, and any building sign-in requirements.
  • Keys, fobs, and codes are held under a documented chain of custody and returned on request or at the end of the agreement.
  • If our crew cannot access the site, or the site is unsafe or unusable at the scheduled time, the visit may be treated as delivered and charged. We will always try to reschedule first.
  • Utilities needed to perform the work, including power, lighting, and running water, must be available.

5. Client responsibilities

  • Secure cash, valuables, confidential documents, and sensitive equipment before service.
  • Notify us in advance of hazardous materials, biohazards, restricted areas, or specialized equipment on site.
  • Provide any product restrictions or facility-specific chemical requirements in writing.
  • Report quality concerns and damage within the windows set out in our Return Policy.

6. Personnel and non-solicitation

Our staff are our employees or contracted personnel. During the term of the agreement and for 12 months after it ends, you agree not to directly employ or engage a member of our staff assigned to your facility without our written consent. This protects the training and screening we invest in each crew.

7. Pricing, invoicing, and payment

  • Recurring programs are billed monthly in advance or in arrears as stated in your agreement. Project work is billed on completion, sometimes with a deposit.
  • Payment terms are net 15 days from the invoice date unless agreed otherwise.
  • Late amounts may accrue interest at 1.5% per month or the maximum permitted by law, whichever is lower, and we may suspend service on overdue accounts after written notice.
  • Prices may be adjusted annually, or where the scope, frequency, facility size, or supply costs change materially, with at least 30 days' written notice.
  • Quoted prices exclude applicable sales or service taxes, which are added where required.

8. Insurance and liability

  • TerriWeCare carries general liability and workers' compensation coverage. Certificates are available on request.
  • Damage claims must be reported within 48 hours of the visit, with photos and a description.
  • To the fullest extent permitted by law, our total liability arising out of the services is limited to the amount paid by you for the services in the three months preceding the event giving rise to the claim.
  • Neither party is liable for indirect, incidental, special, or consequential damages, or for lost profits or business interruption.
  • Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be limited.

9. Warranty

We warrant that services will be performed in a professional and workmanlike manner in accordance with the agreed scope of work. Our re-clean commitment in the Return Policy is your primary remedy for a service that does not meet that standard. Except as stated here, services are provided without other warranties, express or implied.

10. Term, suspension, and termination

  • Recurring agreements continue until ended by either party with the written notice stated in the agreement, typically 30 days.
  • Either party may terminate immediately for material breach that is not cured within 15 days of written notice, including non-payment.
  • On termination, you remain responsible for services delivered, and we return all keys, fobs, and access items.

11. Confidentiality

Each party will keep the other's non-public information confidential and use it only to perform or receive the services. Our staff are instructed not to read, remove, or discuss client documents or information encountered during a visit. This obligation survives the end of the agreement.

12. Force majeure

Neither party is liable for delay or failure to perform caused by events outside its reasonable control, including severe weather, natural disaster, fire, utility failure, labor disruption, public health orders, or building closures. Affected visits are rescheduled where possible and are not charged where they cannot be delivered.

13. Governing law and disputes

These terms are governed by the laws of the state in which the services are performed, without regard to conflict of law rules. The parties will attempt to resolve any dispute in good faith before starting proceedings, and consent to the jurisdiction of the courts of that state.

14. Changes to these terms

We may update these Terms & Conditions. The current version is the one posted on this page, and the "last updated" date will change when it does. Where an active service agreement conflicts with these terms, the signed service agreement controls.

15. Severability and entire agreement

If any provision is found unenforceable, the rest remain in effect. These terms, together with any accepted quote, scope of work, and service agreement, form the entire agreement between the parties on this subject.

Contact us about this policy

Questions about this document can be sent to info@terriwecare.com or raised with your account manager. Written notices may also be sent to the mailing address listed on your service agreement.